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The community of people living in and fighting against poverty celebrated when additional funding became available for rental assistance. But those celebrations quickly turned to frustration when people were forced to wait for assistant.

The problem? The need is greater than the capacity of the system to sign up people needing assistance. After all, processing thousands of applications takes time. Unfortunately, the people needing assistance often don’t have time to spare before an eviction or other housing crisis. As a result, uncertainty, delays and a lack of answers can be overwhelmingly stressful.

That’s where you can help.

By serving as a volunteer in the call center for the Marion County rental assistance program, IndyRent, coordinated by the John Boner Neighborhood Centers, you can work with applicants and ensure that their application is going through the right steps, that they are informed and that they know what they need to do.

Not sure if you’ll know what to do? No problem: You will be trained in how to handle questions, help applicants navigate the system, and more.

To help, please contact Carla James at the John Bonner Neighborhood Centers or Faith & Action Project Director Lindsey Rabinowitch.