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Director of Outpatient Services

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Firefly Children & Family Alliance
October 8, 2023
Indianapolis, IN



Few jobs offer the satisfaction and gratification that come from doing work that improves the lives of vulnerable children and families. That's where Firefly Children and Family Alliance stands out from the crowd. As one of our employees, you'll be able to directly make an impact on the lives of thousands of Indiana children, families, and adults.


Firefly Children & Family Alliance is currently seeking a Director of Outpatient Services. In this position, you will be critical for providing program leadership and oversight to produce positive client outcomes and desired fiscal performance. Outpatient Services include office based individual, family and group counseling including but not limited to substance use, domestic violence and sexual assault treatment.

This position qualifies for a 2k hiring bonus! (Subject to terms/conditions)


You Will:

Leadership / Management (55 %)
• Provide the overall strategy and goals for the Program
• Ensure grantor / customer satisfaction
• Ensure staff are meeting work product expectations
• Hire, develop, hold accountable and if necessary, terminate Program staff
• Mentor and coach staff through training, inspiration, motivation and encouragement
• Hold staff accountable to service standards and ensure the processes and procedures are followed according to program standards
• Oversee vendors to ensure client information and inquiries are managed in accordance with referral source goals and outcomes
• Respond to crisis calls from program staff
• Work within the structure of the provider community

Relationship Development (25 %)
• Build and maintain a strong network of relationships- DCS, probation, foster parents, mental health agencies, schools and community agencies
• Regularly collaborate and communicate to maintain and establish a strong referral network
• Deliver educational presentations throughout the community to support recruitment
• Proactively market and sell the program through one-on-one interactions

Financials (10 %)
• Responsible for billing, budgets and contractual relationships within the program

Reporting (10 %)
• Compile and analyze the data for recruitment and retention goals and outcomes
• Maintain case and agency paperwork according to standards

You Have:

• A Master's degree in Social Work, Mental Health Counseling, Marriage and Family Counseling or related field
• Professional licensure (i.e. LCSW/LMHC) required
• First aid and CPR required, but can be obtained upon hire
• Expert technology skills with mastery of entire Microsoft Suite including Internet and email
• Valid driver's license and proof of insurance required
• Knowledge of and adherence to current confidentiality practices
• Appreciation for and ability to respond to cultural differences

Our Benefits:

  • Student Loan Repayment
  • Tuition Reimbursement
  • Medical, Dental, and Health Insurance
  • Over 150 hours of PTO first year and 12 paid holidays
  • Short-Term and Long-Term Disability
  • Life Insurance

At Firefly Children and Family Alliance, we are committed to advancing diversity, equity, and inclusion. Therefore, we encourage persons who represent the diverse identities and lived experiences of the clients and communities we serve to apply.

Equal Employment Opportunity:

Firefly Children & Family Alliance does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, and disability.

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